Yesterday's email replies from Ardie (chats excluded). Approve or fix how Pam would have handled each.
61email replies (6/17)
27proactive follow-ups
61Pam drafts ready
0drafts pending
#581115480emailfollow-up
Customer asks
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Nathan, Thank you for reaching out to us! We apologize for the inconvenience of this situation. WE were able to respond to your email on 6/9, and we await for your response. Please see the screenshot below. If you wish for a replacement now, the items below are already out of stock. Happy Hour Charm & Stash Bucket Hat Black Weekend Bender 10-pc Sprouts Set Black/White Alternatively, we want to allow you to choose a store credit for the whole order or reshipment for another item of equal or lesser value. Just let us know the name, together with the size of the item. Please reply to this email so that we can process your order to your specifications.
How Pam would respond (editable)
Pam draft generated
#581351602email
Customer asks
If you could please send it to 128 Butterleaf road Baldivis 6171. If I could also get a tracking number that would be great Thanks :)
Ardie's reply
Hi Hayley, We are reaching out to follow up on your concern. Looking into the update on your tracking information from this link http://etrack.amsegroup.com.au:8083/?EtrackID=AU000594991AU,it shows that your package already arrived in your country and was forwarded to your local postal provider for final delivery. At this time, we recommend that you kindly reach out to them directly for further assistance with the delivery of your package. In the event that you still have not received your package within 3-5 business days from now, please let us know immediately, and we will do our best to resolve the situation. Thank you for your patience and understanding. Bye for now. :)
How Pam would respond (editable)
Pam draft generated
#579613440emailfollow-up
Customer asks
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Liv, Thanks for following up. We have tried to process the reshipment; however, the item Nature Spirit Halter Top size XS is also out of stock. Please choose another item with equal or lesser value as a replacement. We will look forward to your response.
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Thanks for following up. We apologize for the inconvenience. We completely understand your frustration, and we assure you we are here to help. No worries, we have reported this issue to the appropriate department to prevent this from happening again. As a one-time exception, I've created your new order with the Radiant Swell Tee, and there is no need to return the item received. Your package will ship within 1-2 business days, and then you'll receive an email with your tracking info! Order number: 401011049 Shipping address: 1316 30th Place Northeast Salem OR 97301 United States To track your order, click here: Track My Order Email: gillianseed@wavecable.com Additionally, we have canceled your subscription to the tee club, and you will not get charged again. We hope you come back to the club soon :) Thank you, and have a great day!
Wow! That was incredibly generous of you guys! Not only do I love your company's shirts, but I also have been very pleased with the excellent customer service! Thank You
Ardie's reply
You're very welcome. Thank you for your patience and understanding as well. We greatly appreciate your feedback and support. Have a wonderful day and bye for now! :)
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Kevin, Thanks for following up. The store credit was issued to the email associated with the order at dz70mom@yahoo.com. We have also gone ahead and resent the store credit information to that email. If it is not showing in your inbox, please consider checking your junk or spam mail, as some of the notifications are filtered there. :) If you have any questions or concerns, please do not hesitate to contact us again. Have a wonderful day! :)
Hi We've checked both trash, junk and inbox and we haven't received it yet at the dz70mom@yahoo.com. Could you be able to send the code to this email address please? Thank you! Kevin
Ardie's reply
Hi Kevin, Thank you for letting us know! We've transferred the Store Credit of $48.67 to your email at kzuendel@yahoo.com, and you'll receive an email shortly with your Store Credit e-gift card information. Please allow up to 1 business day for our system to process and send it via email. If it's not in your inbox, please check your spam or junk folder in case the email was sorted incorrectly. Weβre so grateful for your support, and weβre always here if you need anything else. π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Daniel, Thanks for reaching out! At this time, we are unable to issue return labels for international returns. You are more than welcome to send in your return using the local mail carrier of your choice. Please use a shipping service with full tracking and provide us with the tracking number. INTO THE AM ATTN: Returns Dept. 220 S Loara St. Anaheim, CA 92802 In the return package, please include the following: Order number Email Address Once we receive your returned item back to our facilities, we will begin processing your return. Please review the link below for more details on our returns. INTO THE AM Return Policy Please let us know if you have any further questions or concerns. Thank you for your support! π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Tyler, Thanks for following up. We were able to further look into your request. At this time, we have created a replacement draft order for the item Beneath the Trees Overalls Black/Brown / XL as requested. We have sent you an invoice to your email at tyler.turner2015@gmail.com for the payment request with Overnight Shipping to ensure you receive your package on time for your event. As soon as the payment is made, which you have already done, the system automatically generates the new order 50041377279, and we will process this accordingly. Additionally, at this time, we have gone ahead and created a return request for you. This is a request to receive a return shipping label for you to return the other item you purchased when you are available. Attached to this email is a return shipping label. Kindly attach it to your package and drop it off at your local USPS. Please let us know if you have any further questions or concerns. Thanks for your support π
How Pam would respond (editable)
Pam draft generated
#580662354email
Customer asks
I just looked at the return portal am I just able to give them the QR CODE and they can print the label or do I need to bring a printed copy of the label with me to the post office?
Ardie's reply
Hi Tyler, Thanks for following up. If giving the QR code is easier for you, that would be okay. :) Have a wonderful day! :)
How Pam would respond (editable)
Pam draft generated
#580662354email
Customer asks
Thank you for all the help and getting these out to me so fast.
Ardie's reply
You're very welcome. Weβre so glad you had a great experience. If you could leave us a quick Worthepenny review and mention my name Ardie in the review, it helps me know how Iβm doing and ensures weβre providing the best support possible. As a thank you, weβd love to give you $10 store credit for your next order! Once your review is submitted, just let us know so we can add the credit to your account. If we donβt hear from you, we wonβt know who to give it to! Hereβs the link to leave your review: Review Link Thank you for your feedback! β€οΈ
How Pam would respond (editable)
Pam draft generated
#580662354email
Customer asks
Just submitted my review. I spoke on how a human touch fixed my issue much more simply than the AI bot. Thank you again for all the help with this!
Ardie's reply
Hi Tyler, Thank you for letting us know! We've issued Store Credit of $10.00 for your review, and you'll receive an email shortly with your Store Credit e-gift card information. Please allow up to 1 business day for our system to process and send it via email. If it's not in your inbox, please check your spam or junk folder in case the email was sorted incorrectly. Weβre so grateful for your support, and weβre always here if you need anything else. π
How Pam would respond (editable)
Pam draft generated
#580662354email
Customer asks
5 stars
Ardie's reply
We greatly appreciate your feedback. If I created a positive experience and met your needs, a '5-star' rating would be greatly appreciated (please make sure to click on the star/s to successfully give a rating). Have a wonderful day! :)
How Pam would respond (editable)
Pam draft generated
#581278352emailfollow-up
Customer asks
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
i Erendira, We are reaching out to follow up on your concern. We apologize for the inconvenience of this situation. Please be informed that at this time, we are unable to send replacement parts for an item that comes as a set. We would request that you return the item first so we can send a reshipment with the complete set. Please confirm if this works for you so we can provide you with the additional return instructions. Thank you for your patience and understanding.
Hi, I need the set for this Saturday which is why I ordered it beforehand. If I returned it I would not get it in time. If you cannot ship it to me, then what can you do about it?
Ardie's reply
Hi Erendira, Thanks for the update! Due to the time-sensitive situation, I've created your new order for the item Dark Circuit Fishnet Jumpsuit Set as a one-time exception with Overnight Shipping. Your package will ship within 1-2 business days, and then you'll receive an email with your tracking info! Order number: 50041377241 Shipping address: 3131 Homestead Rd Apt 18E Santa Clara California, 95051 United States To track your order, click here: Track My Order Email: erendira.martinez16@gmail.com Additionally, at this time, we have gone ahead and created a return request for you. This is a request to receive a return shipping label for you to return the incomplete set when you are available next week. Attached to this email is a return shipping label. Kindly attach it to your package and drop it off at your local USPS. Thanks for your support! If there's anything else I can help you with, please let us know! π
I appreciate that. Thank you so much. I'll get it shipped next week.
Ardie's reply
You're very welcome. Thank you for your patience and understanding as well. Weβre so glad you had a great experience. If you could leave us a quick Worthepenny review and mention my name Ardie in the review, it helps me know how Iβm doing and ensures weβre providing the best support possible. As a thank you, weβd love to give you $10 store credit for your next order! Once your review is submitted, just let us know so we can add the credit to your account. If we donβt hear from you, we wonβt know who to give it to! Hereβs the link to leave your review: Review Link Thank you for your feedback! β€οΈ
Hi Erendira, We greatly appreciate your feedback. If I created a positive experience and met your needs, a '5-star' rating would be greatly appreciated (please make sure to click on the star/s to successfully give a rating). Have a wonderful day! :)
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Alice, We are reaching out to follow up on your concern. We were able to look into your request, and as a one-time exception, we've disabled the store credit and issued your refund of $110.90, and you'll receive an email confirmation shortly. Please allow 2-4 business days for the refund to process and reflect back to your original payment method. This will be noted in your account for this situation. Thank you for your patience and understanding. If we can be of further assistance, please reach out to us anytime! π
How Pam would respond (editable)
Pam draft generated
#579160353emailfollow-up
Customer asks
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Micki, Thanks for following up! We were able to further look into your request. We've issued your refund of β¬165.07 EUR approximately $189.90 USD, and you'll receive an email confirmation shortly. Please allow 2-4 business days for the refund to process and reflect back to your original payment method. Thank you for your patience and understanding. If we can be of further assistance, please reach out to us anytime! π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Rachael, Thanks for reaching out! It seems that you were able to return your package accordingly. At this time, your package is already in transit to our facility according to the USPS Tracking Number provided on your label. Here is the link we are following: https://tools.usps.com/tracking/9400137903925668409135 Please allow 3 - 5 business days for these packages to be processed through our facility after being delivered. Once processed by our Returns Department, they will send you an email to the email associated with your order. We greatly appreciate your patience! If there's anything else we can help you with, please let us know! π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Stephanie, We are reaching out to follow up on your concern. At this time, it seems your package is still in transit to our facility according to the UPS Tracking Number provided on your label. Please allow 3 - 5 business days for these packages to be processed through our facility after being delivered. Once processed by our Returns Department, they will send you an email to the email associated with your order. We greatly appreciate your patience! If there's anything else we can help you with, please let us know! π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Stefania, Thanks for the update! I've created your new order. Your package will ship within 1-2 business days, and then you'll receive an email with your tracking info! Order number: 50041377312 Shipping address: Neuwiesenstrasse 6 Wallisellen , 8304 Switzerland To track your order, click here: Track My Order Email: s.fratto@hotmail.com We've also issued your refund of CHF64.00, approximately $80.02 USD for the excess amount, and you'll receive an email confirmation shortly. Please allow 2-4 business days for the refund to process and reflect back to your original payment method. Thanks for your support! If there's anything else I can help you with, please let us know! π
Yes, please! If you could reship the missing items that would be greatly appreciated! Thank you for your help!
Ardie's reply
Hi Marissa, Thanks for the update! I've created your new order, and there is no need to return the additional item received. Your package will ship within 1-2 business days, and then you'll receive an email with your tracking info! Order number: 50041377292 Shipping address: 7520 North Seeley Avenue 2E Chicago Illinois, 60645 United States To track your order, click here: Track My Order Email: colwellmarissa@yahoo.com Thanks for your support! If there's anything else I can help you with, please let us know! π
How Pam would respond (editable)
Pam draft generated · used: shopify_order_lookup
#577757739email
Customer asks
I got the confirmation email. Thank you again!
Ardie's reply
You're very welcome. Thank you for your patience and understanding as well. Have a wonderful day! :)
How Pam would respond (editable)
Pam draft generated · used: shopify_order_lookup
#581114607emailfollow-up
Customer asks
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Uyen, Thank you for reaching out to us! We apologize for the inconvenience of this situation. We were able to further look into your concern, and as a one-time exception, I've created your new order with Overnight Shipping to ensure the item arrives on time for your event. Your package will ship within 1-2 business days, and then you'll receive an email with your tracking info! Order number: 50041377306 Shipping address: 69 Oak St Dover New Hampshire, 03820 United States To track your order, click here: Track My Order Email: bilsitnow@gmail.com You may keep the item received. Thanks for your support! If there's anything else I can help you with, please let us know! π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Richard, Thank you for reaching out to us! We apologize for the inconvenience of this situation. Please be informed that the free shipping code received is due to the recent purchase you ade which you can use on your next purchase. However, as a courtesy, we would like to offer a store credit in the form of an e-gift card for your shipping cost on the recent order. Please confirm your email address, and we will process the store credit immediately.
Hi Richard, Thank you for letting us know! We've issued Store Credit of $4.00 for your shipping cost, and you'll receive an email shortly with your Store Credit e-gift card information. Please allow up to 1 business day for our system to process and send it via email. If it's not in your inbox, please check your spam or junk folder in case the email was sorted incorrectly. Weβre so grateful for your support, and weβre always here if you need anything else. π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Danene, Thanks for reaching back to us. Please be informed that the purchase made only includes 12 items. No worries, you are more than welcome to return and choose the store credit option so you can reorder with the desired size. :) Thank you for your patience and understanding. If you have any questions or concerns with filing the return, please do not hesitate to contact us again. Have a wonderful day! :)
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Elizabeth, We are reaching out to follow up on your concern. We recommend that you file the return request as-is for the store credit option, as the 50% refund and 50% store credit option is not yet available in our return application. Then, as soon as our returns department processes and issues the store credit, please reach back out to us so we can process the 50% refund and 50% store credit manually from our end. Thank you for your patience and understanding. If you have any questions or concerns, please do not hesitate to contact us again. Have a wonderful day and bye for now! :)
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Aspen, Thanks for reaching out! We apologize for the inconvenience of this situation. Our team works round-the-clock to ensure every order is shipped as soon as possible. Your order has shipped, and we are unable to make further changes. Here is your Tracking #: TBA331984212921 Here is a link to your Tracking: https://track.amazon.com/tracking/TBA331984212921 However, we do recommend that you kindly reach out to the mail carrier with your tracking number to see if they might have a process for delivering your item to your desired shipping address, or you can ask if it is possible to pick up the package at one of their branches near you. You can also reach out to the recipient at the old address to see if you can retrieve the package. No worries, in the event that you are unable to retrieve the package and it was marked as delivered, please let us know so we can resolve this for you. Also, in case your package is returned to us due to unsuccessful delivery, we will send you an update on the status of your package. Thank you for your patience and understanding. If you have any questions or concerns, please do not hesitate to contact us again. Have a wonderful day! :)
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Sarah, Thanks for reaching out! It seems that you have already returned the items. At this time, it seems your package is already in transit to our facility according to the USPS Tracking Number provided on your label. Here is the link we are following: https://tools.usps.com/tracking/9400137903925668409906 Please allow 3 - 5 business days for these packages to be processed through our facility after being delivered. Once processed by our Returns Department, they will send you an email to the email associated with your order. We greatly appreciate your patience! If there's anything else we can help you with, please let us know! π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Good day, Su! We value your time and strive to provide the best service possible. We want to follow up on the email you received from our team. If you have any questions or concerns, please contact us. We're here to help and committed to ensuring a positive experience. We look forward to hearing from you soon! Have a great day! π
Hi Ardie, Thank you for getting back to me and for offering a one-time exception. I understand that I was outside the return window, and I appreciate you working with me on this. I would like to proceed with the 25% refund option, please. Thank you again for your help! Kind regards, Sherlyn Tang
Ardie's reply
Hi Sherlyn, Thanks for letting us know! We've issued your refund of $23.52 CAD, approximately $16.66 USD, and you'll receive an email confirmation shortly. Please allow 2-4 business days for the refund to process and reflect back to your original payment method. If we can be of further assistance, please reach out to us anytime! π
How Pam would respond (editable)
Pam draft generated · used: shopify_order_lookup
#579744978email
Customer asks
Hi Ardie, I finally made it to the post office today but the cost to return the two pairs of all-day pants is a whopping Β£34! Is there anything more you can suggest? I don't think I can justify this shipping cost but obviously it's a big hit whichever direction I take :( Thank you, Colin Sent from Outlook for Android (https://aka.ms/AAb9ysg) From: INTO THE AM Support <support@intotheam.com> Sent: Sunday, June 7, 2026 11:12:20 pm To: Colin Pegrum <cpegru0884@outlook.com> Subject: A message from INTO THE AM! - Order 401005264 Hi Colin, Thanks for reaching out! At this time, we are unable to issue return labels for international returns. You are more than welcome to send in your return using the local mail carrier of your choice. Please use a shipping service with full tracking and provide us with the tracking number. INTO THE AM ATTN: Returns Dept. 220 S Loara St. Anaheim, CA 92802 In the return package, please include the following: Order number Email Address Once we receive your returned item back to our facilities, we will begin processing your return. Please review the link below for more details on our returns. INTO THE AM Return Policy (https://intotheam.gorgias.help/en-US/arti
Ardie's reply
Hi Colin, Thanks for following up. We apologize for the inconvenience of this situation. Unfortunately, we are unable to compensate for the return shipping cost. However, as a one-time exception, we can request a store credit in the form of an e-gift card for the shipping cost. If this works for you, please provide us with the receipt showing the tracking number and the amount paid so we can issue the store credit immediately. Thank you for your patience and understanding. Bye for now. :)
How Pam would respond (editable)
Pam draft generated
#581390825email
Customer asks
I need express shipping
Ardie's reply
Hi Cameron, Thanks for reaching out! We apologize for the inconvenience. Your order has already begun processing. We work around the clock to make sure every order gets shipped as soon as possible. Once an order starts processing, we are unable to make further changes. However, since the order has not shipped yet, we can try to cancel it, and you can place a new order with any changes needed. Please confirm if you would like to proceed with the cancelation. Or instead of cancelling, we can send you an invoice for a payment request for Expedited Shipping. We look forward to your reply.
Can you tell me when it will arrive? Before I decide to cancel? Just want to make sure before canceling and can I still get the 70 percent off if I have to remake the order?
Ardie's reply
Thanks for following up. With the Upgraded Standard Shipping, it is estimated to arrive from 6/23 and no later than 6/25. Additionally, you can still make the purchase with the current sale offer, with 70% off sitewide. Or instead of cancelling, we can send you an invoice for a payment request for Expedited Shipping. Looking forward to your response.
Yes can I get the payment invoice to update the shipping
Ardie's reply
Thanks for the confirmation. I have gone ahead and sent you an invoice for the payment request to your email at cmajchrzak1998@gmail.com. Please check and proceed with the payment. Once done, please let me know immediately. Bye for now. :)
Thanks for the payment. I have already forwarded the request to our warehouse team. :) Once your order has been shipped, you will receive an email notification with the tracking updates. If you have any questions or concerns, please do not hesitate to contact us again. Have a wonderful day! :)
Hi Cameron, You're very welcome. Weβre so glad you had a great experience. If you could leave us a quick Worthepenny review and mention my name Ardie in the review, it helps me know how Iβm doing and ensures weβre providing the best support possible. As a thank you, weβd love to give you $10 store credit for your next order! Once your review is submitted, just let us know so we can add the credit to your account. If we donβt hear from you, we wonβt know who to give it to! Hereβs the link to leave your review: Review Link Thank you for your feedback! β€οΈ
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Good day, Leah! We value your time and strive to provide the best service possible. We want to follow up on the email you received from our team. If you have any questions or concerns, please contact us. We're here to help and committed to ensuring a positive experience. We look forward to hearing from you soon! Have a great day! π
Hi Samantha, Thanks for the update! As a one-time exception, I've created your new order with Overnight Shipping to ensure the delivery on time before your event. Your package will ship within 1-2 business days, and then you'll receive an email with your tracking info! Order number: 50041377276 Shipping address: 4825 Norstar blvd 214 Liverpool New York, 13088 United States To track your order, click here: Track My Order Email: sdudzinski85@gmail.com Thanks for your support! If there's anything else I can help you with, please let us know! π
How Pam would respond (editable)
Pam draft generated
#581419548email
Customer asks
I will write a bad review for Into the am
Ardie's reply
Hi Hector, We have closed your live chat due to inactivity. However, if you would like to continue, you may reply to this email for us to further assist you. Additionally, please be informed that the $1.75 is for the green package protection cost, which covers the shipping protection if such an issue as this happens. No worries, for the inconvenience, we have processed the remaining refund for the $1.75. We perfectly understand where you are coming from, and we do apologize for the inconvenience this has caused you. Please understand that this is not how we normally operate, and the delivery of the package is beyond our control. Thank you again for your patience and understanding. If you have any questions or concerns, please do not hesitate to contact us again. Have a wonderful day! :)
How Pam would respond (editable)
Pam draft generated
#581020124emailfollow-up
Customer asks
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Summer, Thank you for reaching out to us! We apologize for the inconvenience of this situation. Looking into your return request for both orders, it seems that we have already processed and issued the store credits. With regard to your concern, we have reached out to our returns department to see if they have received the additional sleeves from your other item. As soon as we receive their response, we will send you an update within 1-2 business days. Thank you for your patience and understanding. Bye for now. :)
Hi Liv, We have closed your live chat due to inactivity. However, if you would like to continue, you may reply to this email with details regarding the issue(s) you have experienced. We will look forward to your response.
Hi Hana, We are reaching out to follow up on your concern. Our returns department confirmed that they have not received the additional item. However, as a one-time exception, we've issued Store Credit of $106.95 for your item, Bass Mutation Dress Set, and you'll receive an email shortly with your Store Credit e-gift card information. Please allow up to 1 business day for our system to process and send it via email. If it's not in your inbox, please check your spam or junk folder in case the email was sorted incorrectly. Weβre so grateful for your support, and weβre always here if you need anything else. π
How Pam would respond (editable)
Pam draft generated
#578866769email
Customer asks
Thank you so much I appreciate you so much.
Ardie's reply
You're very welcome. Thank you for your patience and understanding as well. Have a wonderful day! :)
How Pam would respond (editable)
Pam draft generated
#581240137emailfollow-up
Customer asks
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi David, Thank you for reaching out to us! We apologize for the inconvenience this may have caused. For our records, may you please send a photo of the wrong sizes you received? Once we have this information, we can better assist you with some resolution options. We look forward to your reply!
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Good day, Chandler! We value your time and strive to provide the best service possible. We want to follow up on the email you received from our team. If you have any questions or concerns, please contact us. We're here to help and committed to ensuring a positive experience. We look forward to hearing from you soon! Have a great day! π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Good day, Lindsey! We value your time and strive to provide the best service possible. We want to follow up on the email you received from our team. If you have any questions or concerns, please contact us. We're here to help and committed to ensuring a positive experience. We look forward to hearing from you soon! Have a great day! π
Hi Pasquale, We have closed your live chat due to inactivity. However, if you would like to continue, you may reply to this email for us to further assist you. Additionally, we apologize for the inconvenience of this situation. At this time, we do not offer Tall Version for our graphic tees. We are always looking for an opportunity to improve our product's sizing variation, and your thoughts are highly appreciated. No worries, we will forward this suggestion to the appropriate department. Thank you for your patience and understanding. If you have any questions or concerns, please do not hesitate to contact us again. Have a wonderful day! :)
How Pam would respond (editable)
Pam draft generated
#579982244email
Customer asks
Okay but how would it be so different every time? I also paid around Β£24 to send the top back. Can I ask if you need the reference number for tracking or what you may require so I can send this over to you
Ardie's reply
Thanks for following up. At this time, we have not received an update on the changes made to the shipping cost, as this is normally checked by our warehouse team to provide customers with competitive shipping rates as low as possible. Additionally, please provide the tracking number for our reference. Also, at this time, we do not compensate for return shipping costs. However, as a one-time exception, we can request a store credit for you. Please send a photo of the receipt showing the amount paid if you would like to proceed with this offer. Thank you for your patience and understanding.
Hi Molly, We are reaching out to follow up on your concern. Looking into both of your orders, it shows that they have already arrived in your country. We would recommend that you kindly reach out directly to your local postal provider for further assistance with the delivery of your packages, as there is a chance that you will receive these. Order 50041371075 - Tracking http://etrack.amsegroup.com.au:8083/?EtrackID=AU000588402AU Order 50041372739 - Tracking http://etrack.amsegroup.com.au:8083/?EtrackID=AU000600592AU In the event that they are unable to assist you and you still have not received these packages within the next 3-5 business days, please let us know immediately, and we will do our best to resolve this situation. Thank you for your patience and understanding. If you have any questions or concerns, please do not hesitate to contact us again. Have a wonderful day and bye for now! :)
How Pam would respond (editable)
Pam draft generated
#581324914email
Customer asks
Thank you π
Ardie's reply
Hi Marika, We are reaching out to follow up on your concern. For most of our International Orders, we offer Priority: 1β3 Business Days and Economy: 8β15 Business Days shipping methods. We recommend trying a sample order so you can check the shipping methods available. We greatly appreciate your support. If you have any questions or concerns, please do not hesitate to contact us again. Have a wonderful day! :)
How Pam would respond (editable)
Pam draft generated
#581399112emailfollow-up
Customer asks
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Ben, We are reaching out to follow up on your concern. We apologize for any inconvenience this may have caused! Unfortunately, we do not offer gift shipments for orders. All packages are processed, packaged, and shipped out in the same manner for efficiency. Additionally, your order has recently shipped, and please see the details below. Order: 401010307 Ship date: June 15 2026 Tracking number: 9361289768765091333655 Tracking link: https://track.amazon.com/tracking/9361289768765091333655 Shipping address: 212 Ash Wood Ln Carbondale Illinois 62901 United States Thank you for your patience and understanding. If there's anything else we can help you with, please let us know! π
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
We greatly appreciate your feedback. If I created a positive experience and met your needs, a '5-star' rating would be greatly appreciated (please make sure to click on the star/s to successfully give a rating). Have a wonderful day! :)
How Pam would respond (editable)
Pam draft generated · used: shopify_order_lookup
#581287672emailfollow-up
Customer asks
No inbound question. Proactive follow-up Ardie initiated.
Ardie's reply
Hi Karsten, Thanks for reaching out! We apologize for the inconvenience. Your order has already begun processing. We work around the clock to make sure every order gets shipped as soon as possible. Once an order starts processing, we are unable to make further changes. However, since the order has not shipped yet, we will try to cancel it, and you can place a new order with any changes needed. Please confirm if you would like to proceed with the cancelation. Another option is to proceed with the order as-is and you can reach back to us for further assistance with the return as soon as you have received the package. We look forward to your reply.
Hi Karsten, Thanks for reaching out! We proceeded with the cancellation of your order as requested. You will receive another email confirmation of the cancellation and refund of $20.13 shortly. Additionally, you need to sign up again for the subscription tee club when placing the new order. Please let us know if there is anything else we can do for you! π
Good morning!! I made a mistake on ordering the Long Sleeve Button Up shirts I purchased yesterday. I ordered medium when I really need large. Can you change the size before shipping out? Ameer Hashash 5037806032 From: INTO THE AM <support@intotheam.com> Sent: Tuesday, June 16, 2026 9:18 PM To: ameerica@live.com <ameerica@live.com> Subject: Order Confirmation for Order 401010962 Thank you for placing your order with INTO THE AM! This email is to confirm we have received your order. Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ Νβ THANK YOU! Hi Ameer, Thank you for placing your order with INTO THE AM! This email is to confirm we have received your order. YOUR ORDER NO. 401010962 June 16, 2026 Shipping Address Ameer Hashash 5420 Windsor Terrace West Linn, OR 97068 United States Tel. +15037806032 Billing Address Ameer Hashash 5420 Windsor Terrace West Linn, OR 97068 United States Tel. +15037806032 You can follow the status of your order by clicking the button below: View Order Status Items ordered Henley Tee - Branded (https://intotheam.com/_t/c/v3/AAD6fyDmSDXIrNOYXw3177lWvaoDemRDMomSe3Cobi0CVdgA8ShTKFz7QndTGuMqTgJkw4fQ4V7dLnRww27G42rfD8TKJWi516cWvVWhFTkIE
Ardie's reply
Hi Ameer, Thanks for reaching out! We apologize for the inconvenience. Your order has already begun processing. We work around the clock to make sure every order gets shipped as soon as possible. Once an order starts processing, we are unable to make further changes. However, since the order has not shipped yet, we will try to cancel it, and you can place a new order with any changes needed. Please confirm if you would like to proceed with the cancelation. Another option is to proceed with the order as-is, and you can reach back to us for further assistance with the return for exchange as soon as you have received the package. We look forward to your reply.
How Pam would respond (editable)
Pam draft generated
#581323992email
Customer asks
I ordered a lot of stuff to my old address, I would love to be able to change the delivery address to 81 Elm Road New Malden KT3 3HN if that's okay!!!!
Ardie's reply
Hi C, Thank you for the update on your shipping address! We will have your order shipped to the shipping address provided below: 81 Elm Road New Malden England, KT3 3HN United Kingdom Once your order has been shipped, you will receive an email notification with the tracking updates. You can also keep track of your order by visiting the link below and providing the order number. https://www.iheartraves.com/pages/tracking-pdq Order #: 50041377115 Email address: caglamaemorgan@gmail.com We greatly appreciate your support. If there's anything else we can help you with, please let us know! π
How Pam would respond (editable)
Pam draft generated · used: shopify_order_lookup
#581369942email
Customer asks
Yes, please cancel the order and I'll reorder with expedited shipping. Thanks! From: iHeartRaves Support <support@iheartraves.com> Sent: Wednesday, 17 June 2026 09:22:15 To: Margie Frye <jammomo@live.com> Subject: Cancel/Changes to Order - iHeartRaves (en-US) Hey Marjorie, Thanks for connecting with us, we're ready to help! I've looked into your order #50041377070, and I'd love to help you get your festival looks in time for Electric Forest! π²β¨ Currently, our system is unable to automatically update the shipping method on this order. However, if you'd like, we can cancel this order for you so you can place a new one with the Express Shipping option to ensure it arrives before you head out! Just let me know if you'd like to proceed with the cancellation, and I'll get that taken care of for you right away. In the meantime, you can keep an eye on your original order's status right here: https://www.iheartraves.com/pages/tracking-pdq?orderNumberOrTrackingNumber=50041377070 (https://www.iheartraves.com/pages/tracking-pdq?orderNumberOrTrackingNumber=50041377070) Let us know if you need anything else, we're always happy to help! π
Ardie's reply
Hi Marjorie, We are reaching out to follow up on your concern. We apologize for the inconvenience of this situation. Our team works round-the-clock to ensure every order is shipped as soon as possible. Your order has shipped, and we are unable to make further changes. Here is your Tracking #: TBA332014860563 Here is a link to your Tracking: https://track.amazon.com/tracking/TBA332014860563 However, please feel free to file a return on our website once you have received your items if you would like to return anything. If you no longer wish to keep the order upon receiving, you may also "refuse" the package to be returned to our facility. Once we have received your package, we will process it for you. If there's anything else I can help you with a return, please let me know as soon as you receive your package! :)