iHeartRaves Agentic KB - APPROVED Default overrides (captured 2026-06-18, Anthony-approved)
Backup of the 10 approved overrides. The permanent save is the Shopify admin.

1. What languages is your store available in?
The iHeartRaves online store is published in English. If you prefer another language, your web browser's built-in translation or your AI shopping assistant can display the store and product details in your preferred language.

2. What brands are sold in this store?
iHeartRaves primarily sells its own in house brand, iHeartRaves rave and festival wear (apparel, accessories, and rave gear for women and men), and also carries a curated selection of other rave and festival brands.

3. Is this store owner operated?
iHeartRaves is operated by the Owner/Founder Brian Lim and his team.

4. What is your contact information?
You can contact iHeartRaves customer service by email at support@iheartraves.com or by phone at +1 844 447 5509 (Monday through Friday, 9 AM to 5 PM PST). Live chat and a contact form are available at iheartraves.gorgias.help.

5. What are your data security policies?
iHeartRaves is committed to protecting customer personal information and complies with applicable privacy laws, including the CCPA and CPRA. You can review the full privacy policy at privacy.iheartraves.com or email privacy@iheartraves.com to access or delete your data.

6. What is the return policy?
iHeartRaves accepts returns within 30 days of purchase for store credit only and store credit never expires. Final sale items, hosiery, undergarments, and face masks cannot be returned.

7. Do you allow customers to request and manage their own returns?
Yes. Customers start and manage returns themselves through the iHeartRaves online returns portal at iheartraves.loopreturns.com. Enter your order number and email to begin, and once the return is approved you will receive instructions. There is no need to contact support first.

8. What countries do you ship to?
iHeartRaves ships within the United States and internationally to many countries, including Canada, the United Kingdom, and Australia. Rates and delivery times vary by destination. See the full list and current rates at iheartraves.gorgias.help.

9. What shipping options and policies do you offer?
iHeartRaves ships within the US with Standard ($7, 3-5 business days), Expedited ($15, 2-3 business days), and Overnight ($30, 1 business day) options, and ships internationally to many countries with rates and times varying by destination. Orders placed before 12 PM PST on weekdays ship the same day.

10. Do you accept store credit?
Yes. iHeartRaves issues store credit as a gift card, and it can be applied as a payment method at checkout. Store credit does not expire.